What to keep on file
For any warranty question, keep your invoice, product batch details where available, installation date, photos of the installed area and a short description of the issue.
Warranty support
Warranty information for WoodEver products.
Get clear warranty guidance for WoodEver decking, cladding and accessory systems before or after installation.
Key points
Keep receipts and supplier detailsDocument installation conditionsContact support before altering the affected areaInstallation matters
Warranty assessment depends on correct installation, drainage, ventilation, spacing and use of compatible fixings. Confirm project details before final ordering if the site is unusual.
How to request support
Send project photos, purchase details and site context to the WoodEver team. A support member will review the information and advise the next step.