Before ordering
Ask for the current warranty information for the selected product and review the application, installation, care and exclusion details relevant to the site. Do not rely on a general product-category warranty period.
Warranty support
Request current warranty information for WoodEver products.
The public warranty document library is being prepared. Before purchasing or relying on a warranty statement, contact WoodEver for the current information available for the exact product and application.
Key points
Request current terms before purchaseKeep receipts and supplier detailsDocument installation conditionsContact support before altering the affected areaWhat to keep on file
For any warranty question, keep your invoice, product batch details where available, installation date, photos of the installed area and a short description of the issue.
Installation matters
Any warranty or product-support assessment may depend on installation, drainage, ventilation, spacing, compatible fixings and care. Confirm project details before final ordering if the site is unusual.
How to request support
Send project photos, purchase details and site context to the WoodEver team. A support member will review the information and advise the next step.